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Adobe Stock Image Refund

New Here ,
Jan 06, 2021 Jan 06, 2021

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Hi,

 

These images claim to be transparent but when downloaded as .ai format and converted to PNG, the background is grey-and-white checked:

FILE #:  211055948

FILE #:  184810841

FILE #:  250101318

FILE #:  222843768

 

This image, FILE #:  189763278, doesn't explicitly claim to be transparent but has the grey-and-white checked background that commonly depicts transparency. Same problem.

 

Please remove my license for the images and refund the Assets to my account.

 

Also, how can I get transparent backgrounds on AdobeStock images without software that opens .ai files?

 

Thanks

Kate

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Adobe Employee ,
Jan 12, 2021 Jan 12, 2021

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


EBQ

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Adobe Employee ,
Jan 12, 2021 Jan 12, 2021

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JPEG files are not transparent. I you need to create a transparent file you would need Adobe Illustrator to create it.

EBQ

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