Adobe Stock Images (Get 10 free Adobe Stock images.)

New Here ,
Sep 27, 2018 Sep 27, 2018

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Good Afternoon

About a month ago, I clicked on the "get started" button for the Adobe Stock Images (Get 10 free Adobe Stock images.)

I entered in my credit card details and confirmed the terms and conditions being...

Subtotal: $29.99

FIRST MONTH FREE: - $29.99

TOTAL DUE NOW: $0.00

Today, I received a debit order of R444.50 ($29.99).

I don't understand this as it clearly states that the first 10 images are free. Please explain.

I am now trying to cancel the Adobe Stock Images, but your help guides are not that helpful...

I have signed in to my Adobe ID account

I have clicked on the Plans tab

Apparently under Plans, there is a "Manage Plan" but I do not have this option...

Please advise what I need to do to cancel this stock image plan

Regards

Jenell

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Adobe Employee ,
Sep 27, 2018 Sep 27, 2018

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Hi Jenell,

I checked your account details but I was unable to locate any Stock subscription under your ID.

Kindly send me the Adobe ID under which you've subscribed to Adobe stock promo in a private message.

Regards,

Sheena

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