Adobe Stock Invoices missing.

[Yves2556693083qa]

I purchased two extended licences from Adobe Stock (Adobe Stock – On demand). I have the emails for payment confirmation, however when I click to follow the link "If you’d like to print your invoice, sign in to view your Billing History.", the only invoices that show up are the ones for creative cloud products.

[Yves2556693083qa]

This is getting insane now, your service is absolutly broken. I couldn't even access this post. I log in and out of the same account and I can now see my Adobe Stock invoices but not the rest, and now I don't have access to Creative Cloud All Apps, although it will acknowledge I'm paying for it when I click edit billing and payment.

Other plans using this payment method

Creative Cloud All Apps 100GB

It's behaving like I got two seperate accounts, please sort this out.

[WendellaBee · Accepted solution]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

[Pia@EO]

I have the same problem. Did you find a solution?

[Abambo · Accepted solution]

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Pia@EO wrote:

I have the same problem. Did you find a solution?

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Contact Adobe customer care as indicated. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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If in doubt, ask the forum.