• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Adobe Stock Invoices missing.

New Here ,
Sep 14, 2022 Sep 14, 2022

Copy link to clipboard

Copied

I purchased two extended licences from Adobe Stock (Adobe Stock – On demand). I have the emails for payment confirmation, however when I click to follow the link "If you’d like to print your invoice, sign in to view your Billing History.", the only invoices that show up are the ones for creative cloud products.

TOPICS
Account management , Plans and purchase

Views

256

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Sep 15, 2022 Sep 15, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Votes

Translate

Translate
Community Expert , 13 hours ago 13 hours ago

Pia@EO wrote:

I have the same problem. Did you find a solution?



Contact Adobe customer care as indicated. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

Votes

Translate

Translate
New Here ,
Sep 15, 2022 Sep 15, 2022

Copy link to clipboard

Copied

This is getting insane now, your service is absolutly broken. I couldn't even access this post. I log in and out of the same account and I can now see my Adobe Stock invoices but not the rest, and now I don't have access to Creative Cloud All Apps, although it will acknowledge I'm paying for it when I click edit billing and payment.

 

Other plans using this payment method

 

Creative Cloud All Apps 100GB
 
It's behaving like I got two seperate accounts, please sort this out.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

Copy link to clipboard

Copied

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

I have the same problem. Did you find a solution?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
13 hours ago 13 hours ago

Copy link to clipboard

Copied

LATEST

Pia@EO wrote:

I have the same problem. Did you find a solution?



Contact Adobe customer care as indicated. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started