Adobe stock invoicing

New Here ,
Oct 19, 2021 Oct 19, 2021

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Hello, I have an adobe stock subscription of 10 images per month and I am currently paying € 23.99 including tax and I just received an automatic renewal email with a price of € 35.99 including tax or € 12 more per month! Customer service is obviously unreachable have you also received this email with this big increase?

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Adobe Employee ,
Oct 19, 2021 Oct 19, 2021

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Hi @Benoit34760,

Thanks for reaching out. I can see that you are subscribed to one of our promotional Stock subscriptions. I would need to look into this and check with some folks about it. It may take me a couple of days. I'll provide an update when I have more information.

 

EBQ

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Adobe Employee ,
Oct 19, 2021 Oct 19, 2021

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Hi @Benoit34760,

I do have more information for you. As I mentioned earlier your current subscription has promotional pricing and that pricing expires after one year. The price you are seeing in the message you received is the full price of the subscription.

EBQ

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New Here ,
Oct 19, 2021 Oct 19, 2021

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I have been a subscriber since 2019 so two years and I have always paid the same price but that's okay, I'm going to look for another cheaper platform because there the increase is a bit abused.

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New Here ,
Oct 19, 2021 Oct 19, 2021

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Sorry I logged in with another account but my message remains the same;) thank you for responding.

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Adobe Employee ,
Oct 19, 2021 Oct 19, 2021

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I was wondering. Let me check with another source before you give up on us.

EBQ

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