4
Replies
As soon as I contacted adobe client service I have been totally reimbursed for what I have been charged as, and here I state what they have told me, " the ad isn't clear and many have been misleaded by the wording and we are reinbursing everyone who asks as a company policy".
By @chloe278748506zaz
If you didn't consume the subscription, I know that Adobe's custom is to refund users. I just do not know, how long into the subscription they go. I see that Adobe is handling this very loose in favour of the customer, which is fine for me.
I can see how people can be caught in a narrative, where they see free, and I saw recently, that Adobe changed the screens recently, let's how that works out. That Adobe reimbursed you is great, but that does change nothing to the fact that you clicked also "I accept" and that Adobe sends you a clear e-mail with what you took as a subscription. So it's not all black and white. You should read the terms and conditions and cancellation terms at the moment of signature. Online contracts give you a possibility to change your mind for some limited time. Use that, when you regret the initial impulse. Sales over the counter do not have those (legal) possibilities.
About the cancelling fee let me tell you it doesn't comply to consumer protection laws.
By @chloe278748506zaz
Which consumer laws? You took a contract for one year, and you are breaching this contract by early termination. Yo did not take the monthly contract, which is more expensive. Indeed, Adobe could also say, that early cancellation is not possible, and that you need to wait until the end of the year. I'm not dicussing here, however, Adobe's choices. I'm persuaded, however that at least for the first year, the early termination fee is legal. I'm, however, not a lawyer.
Plus about my finance managent comment that you just couldn't share your unsolicited opinion I can tell you I have several bank accounts as I travel a lot and the account plus email I was being charged they were old accounts that I don't have easy access to.
By @chloe278748506zaz
I have access to all of my accounts, even when traveling. The only ones that I don't have access too, are tose that I cancelled. My personal view to credit card accounts is, that I need to monitor those especially vigorously, because there is a possibility of fraud. I configured my credit cards in that sense. In any case, if you have fraudulent charges on your credit cards, complaining after 4 months will not help you getting a refund. The bank will simply tell you that the claim is issued too late. Check your credit card conditions.
You can look for similar threads and hundreds of people have been mislead by this, but if you really enjoy loosing your time to do bitter comments on students to defend a multi billion dollar business go on.
By @chloe278748506zaz
Having people complaining about something does not mean that they are right. And you won't see the thousands of users that are happy with this, they don't complain.
I would tell the same thing to my daughter, who is a student too, and needs to manage her subscriptions too. At least I'm happy, that I did not lose my time by providing the correct tip to contact customer care on this issue. Being a multi-billion company, means being very successful at what they are doing, so they have a huge customer base, that is quite happy with the service they are providing.
Have a nice day and great continuation of your studies.
AdChoices