Adobe Stock Keeps asking to Update Payment Details

[Turtlebox Cam]

Hi...my account says it has 40 images available but when I try to download a file it says that my payment failed and that I need to update my payment info. I've done that for the past two days but it still isn't working. Please help! Thanks, Cam

[twaritar3263062 · Accepted solution]

Hi Cam,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details and noticed that you had signed up for Adobe Stock subscription-40 images a month(month-month) plan on 16 Mar 2018. The subscription is in a suspended state due to payment issues.

I also noticed that you have been trying to update your card details, however, we are not being able to charge from the card. I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita