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Adobe Stock - License button unexpectedly makes purchase and there is no way to reverse it

New Here ,
Nov 15, 2023 Nov 15, 2023

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On the adobe stock page, clicking the license button unexpectedly completes a purchase and there is no way to undo this.  The purchase should be confirmed in the next step or at least the user should have the option to undo the purchase if they have not yet downloaded the asset, as the License button doesn't download the asset.  Users who are not fequently purchasing stock can easily make this mistake and lose credits, which is unfair. 

Screenshot 2023-11-15 at 3.09.06 PM.png

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

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I agree, that there could still be an undo, not automatically download option. But as the asset is automatically downloaded after licensing, there is no undo.

 

This is a premium image. You got asked a confirmation, and you confirmed your choice. For a one credit asset, you get no confirmation asked. Licensing downloads the asset automatically. You should train your users before giving them the privilege to license assets.

 

If you are a Teams or Enterprise customer, you need to talk to your plan administrator to contact Adobe customer support. 

 

If you have an individual plan, contact Adobe customer support yourself. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you must accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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