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Adobe Stock License Download Duplicates

Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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I'm having an issue when I select an image from Adobe Stock, click "License", the image is downloaded to my Adobe Library in the "Not Grouped" section 2 or more times.  Then I receive an error that I cannot download anymore because the folder is full.  

 

Is there a setting I can change to only download the item once?

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

 

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Community Expert ,
Nov 22, 2023 Nov 22, 2023

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That looks to me like a bug. May be @EvilBug1 has an idea?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Nov 22, 2023 Nov 22, 2023

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Hi @Audre23621442dvz3 ,

Could you please share us the entire flow that leads you to this?

It will help us check what can cause the issue.

Thanks

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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Sure thing!  I open Adobe Creative Cloud in a Chrome web browser, and sign in.  I select Adobe Stock from the left navigation bar menu.  On Adobe Stock webpage, I select "Free" from the top menu.  In the Adobe Stock search bar I type in the specific topic and hit "enter" on my keyboard.  I scroll through the filtered graphics.  For graphics that I want to use, I click the blue "License" button.  Once the button changes to a check mark/Licensed I go to my already opened Illustrator window.  I use the "Classic Essential" workspace, so the Libraries is already available.  I go to my Libraries tab, select my Downloads option.  I scroll down to the "Not Grouped" section and there are 2 or more of the newly licensed files showing.  I then select all but 1 and delete (drag to the trash can).  Then I move (drag & drop) the left over file to the appropriate personalized group folder.  

 

Let me know if you need any other details.

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Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

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Hi @Audre23621442dvz3 ,

This will be really helpful, thanks a lot.

Could you please try the same flow, but with Illustrator application closed?

Thanks again

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Community Beginner ,
Nov 28, 2023 Nov 28, 2023

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Thank you Bibilelo.  This time I made sure that I had all adobe software closed when selecting a graphic from the Adobe CC Stock web page.  Once completed, I launched Illustrator and confirmed there were duplicates of the selected items in my library of download files.

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