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Adobe stock - no download packs available ?

New Here ,
May 21, 2023 May 21, 2023

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I received a notice on 09.05 that my stock credits will expire in 15 days, which will be tomorrow. Since then I try to use the credits and download images. But unfortunately it does not work. Every time I get an error message


No download packs available

 

although there are credits left. Can you please help me and maybe to change the period until the credits expire, since I couldn't use them because of the error message?

 

Thank you very much.

TOPICS
Account management , Download , Licensing , Plans and purchase

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Community Expert ,
May 21, 2023 May 21, 2023

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Please contact Adobe customer care. I would have contacted them the first day, I had the problem.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
May 23, 2023 May 23, 2023

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