Adobe Stock on Demand - Ihr Abo ist abgelaufen

[Manfred Kern]

Adobe Stock on Demand does not work.

I get the Info:

Ihr Abo ist abgelaufen. Aktualisieren Sie Ihre Rechnungsangaben, um es wieder zu aktivieren.

Than i renew my Accout / Payment information,

i get the feedback:

Vielen Dank. Ihre Zahlungsinformationen wurden aktualisiert.

But it still does not work:

Ihr Abo ist abgelaufen. Aktualisieren Sie Ihre Zahlungsinformationen, um es wieder zu aktivieren.

What can I do?

[twaritar3263062]

Hi Manfred,

Sorry to hear that you are facing issues with Adobe Stock services.

I would suggest you to sign out from Adobe Stock, sign back in, and try to purchase the asset again. Also, try using a different browser and let us know if this solves your issue.

Regards,

Twarita

[Manfred Kern]

Hi Twarita,

thanks for your help, but it does not help.

May be, the problem appears because i changed from a team to a single user licence.

The team licence finished at August 3. and extends to September 3.

May be, the single user licence ist not activated yet and Adobe Stock does not work therefor?

How to activate the licence – or is there no influence on Adobe Stock?

Regards,

Manfred

Am 30.08.2018 um 20:40 schrieb twaritar3263062 <forums_noreply@adobe.com>:

Adobe Stock on Demand - Ihr Abo ist abgelaufen

created by twaritar3263062 <https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View the full discussion <https://forums.adobe.com/message/10591540#10591540>

Hi Manfred,

Sorry to hear that you are facing issues with Adobe Stock services.

I would suggest you to sign out from Adobe Stock, sign back in, and try to purchase the asset again. Also, try using a different browser and let us know if this solves your issue.

Regards,

Twarita

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[twaritar3263062 · Accepted solution]

Manfred,

Please contact our support team Support FAQ: How can I contact Adobe for support? so that they can check your account details and can assist you further with the issue.

Also if you are unable to reach out to the support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

[Manfred Kern]

Hi Twarita,

thanks for your information,

hope they can help me,

Regards

Manfred

Zitat von twaritar3263062 <forums_noreply@adobe.com>:

twaritar3263062

created the discussion

>

"Adobe Stock on Demand - Ihr Abo ist abgelaufen"

>

To view the discussion, visit:

https://forums.adobe.com/message/10593266#10593266

>

[charoc15365219]

Same problem. Need Your Help. Also

Thanks