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Hi,
A few days ago I got this message: "Your formula has expired. Please update your payment information to reactivate your subscription."
I updated the information but the message is still there.
I was still able to buy an image (extended license) but I did not have access to the invoice. I just received the order form by email
Thank you
Jean, kindly click on this link here: Contact Customer Care and select the options for your issue and then you can start a chat with the support team or get a number to reach them.
Please see Contact Support FAQ: Unable to reach support through the "Contact US" link to understand the contact options.
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Hi Jean,
I apologize for the troubles that you've been facing here with the billing.
I checked your account here for the billing details and that's update with the card on file and we've charged the authorization charge for $1 and it has been successful. The issue here is that because of the payment issue, your subscription has moved into a suspended state.
I would suggest you to Contact Customer Care to get the subscription reactivated.
Let me know if you face any troubles in reaching the support.
Regards,
Sheena
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Hi,
You said : "I would suggest you to Contact Customer Care to get the subscription reactivated."
How can i do that ?
I've update my payment information but the message is still there. (Votre formule a expiré)
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Jean, kindly click on this link here: Contact Customer Care and select the options for your issue and then you can start a chat with the support team or get a number to reach them.
Please see Contact Support FAQ: Unable to reach support through the "Contact US" link to understand the contact options.
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I came on the forum thinking you could solve this little problem of formula
Too bad
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Jean since this is an open forum therefore due to security reasons we cannot handle the billing and cancellation related queries directly here.