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Adobe stock page unresponsive cannot download images

New Here ,
Feb 13, 2019 Feb 13, 2019

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When I open a library selecting and downloading images becomes sluggish then an error "adobe stock page unresponsive" appears. I have cleared my cache, history, restarted chrome.

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correct answers 1 Correct answer

Adobe Employee , Feb 13, 2019 Feb 13, 2019
Hi T.M.,I apologize for the difficulty you are having. We are aware of the issue and working on the solution. You have discovered the workaround. I'll update this thread once we have a fix available and we do appreciate your patience with this issue.EBQ

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Adobe Community Professional ,
Feb 13, 2019 Feb 13, 2019

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Downloading or uploading?

What you could try:

  • use a different browser
  • disable temporarily all add-ons.
ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Feb 13, 2019 Feb 13, 2019

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It only does this on a library that has a large number of photos added to it. 200+. My other libraries work fine. It is not a connection problem as I've experienced in multiple locations. The only fix I've found is make new a library.

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Adobe Community Professional ,
Feb 13, 2019 Feb 13, 2019

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Yes, there is a known problem with libraries with more than 100 elements.

See here: Re: Issues with Libraries Loading in Stock

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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Hi T.M.,

I apologize for the difficulty you are having. We are aware of the issue and working on the solution. You have discovered the workaround. I'll update this thread once we have a fix available and we do appreciate your patience with this issue.

EBQ

EBQ

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