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New Here ,
Mar 13, 2019 Mar 13, 2019

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I downloaded a couple of vector illustration, and it downloaded as thumbnails. Not sure why this happened but my credits are now used on something I can't use.

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Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hi Michelle,We got the files checked from the concerned team and there seems to be no issue with the file however, we agree that the file is small size but they can be resized easily in Illustrator.If you're not able to do so let me know, we can email you the resized file.Regards,Sheena

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Adobe Employee ,
Mar 14, 2019 Mar 14, 2019

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Hi Michelle,

That's strange. Can you help me with the file IDs of the vector illustrations that you're mentioning so that we can test them and assist you better?

Regards,

Sheena

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New Here ,
Mar 14, 2019 Mar 14, 2019

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Adobe Employee ,
Mar 14, 2019 Mar 14, 2019

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Michelle,

Let me get this file checked from the concerned team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Community Professional ,
Mar 14, 2019 Mar 14, 2019

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What program are you using to edit the files? Both of your files are Adobe Illustrator files and are best edited with Illustrator!

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 14, 2019 Mar 14, 2019

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Illustrator

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Adobe Employee ,
Mar 15, 2019 Mar 15, 2019

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Hi Michelle,

We got the files checked from the concerned team and there seems to be no issue with the file however, we agree that the file is small size but they can be resized easily in Illustrator.

If you're not able to do so let me know, we can email you the resized file.

Regards,

Sheena

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Adobe Community Professional ,
Mar 15, 2019 Mar 15, 2019

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A helping hand can be found in the Illustrator​ forum.

And here you find scaling help: How to scale, shear, and distort objects in Illustrator

ABAMBO | Hard- and Software Engineer | Photographer

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