Adobe Stock Plan Cancellation

[omitalili]

Hello,

I signed up for Adobe Stock free trial a few months ago, but I cancelled it as I wasn't interested in using it. I'm still getting charged $44 each month for it, and it says I need to pay around $150 if I want to do an early cancellation. I don't use Adobe Stock, and I'm already paying for the other Adobe subscriptions so I can't afford to keep it. May I receive a refund?

[arturk19404768]

Hi, I have a similar situation. That's a shame we cannot cancel at our discretion. For me, it was clicking accidentally "subscribe" at the front page, without any confirmation, password, etc. I have emailed [REMOVED BY MODERATOR] but didn't get any reply. Tomorrow marks one month from then and I am going to be charged again! Cannot afford to pay 165 Euro to cancel it. Who can I turn to? 

[Abambo]

See my response here.

It's not possible to subscribe, without entering your payment information and accepting the terms and conditions. It's not a simple passthrough click to buy a subscription. You may, however, have baught a stock subscription together with a different plan.

[Abambo · Accepted solution]

You should have cancelled your subscription in time (during the trial month or the first 14 days of the paid subscription). According to the terms, you have now a annual subscription and cancelling early will charge you half of the remaining dues. That's part of the terms and conditions, you agreed upon.

You should contact Adobe customer care and negotiate your way out of the contract. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.