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ADOBE STOCK PLAN FOTOGRAFÍA

New Here ,
Nov 12, 2018 Nov 12, 2018

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Buenas tardes,

Estamos suscritos a un plan en el que tenemos derecho a descargar 10 fotografías mensualmente, hasta ahora hemos estado descargando esas fotografías sin problema, desde este mes al hacerlo nos aparece una ventana que nos pide un pago o suscripción a un plan. Podrían decirnos a qué es debido?

Gracias

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Adobe Employee , Nov 12, 2018 Nov 12, 2018
Hi Eva,Sorry to hear that you are facing issues with Adobe Stock services.I have checked your account details under the Adobe ID shared in the forums and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 22nd of September, 2018. The subscription has already been cancelled and that is the reason when you try to download any asset from Adobe Stock, it shows you a prompt as subscribe to a plan.In order to license new assets, please subscribe to a new plan from our...

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi Eva,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details under the Adobe ID shared in the forums and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 22nd of September, 2018. The subscription has already been cancelled and that is the reason when you try to download any asset from Adobe Stock, it shows you a prompt as subscribe to a plan.

In order to license new assets, please subscribe to a new plan from our plans page: Adobe Stock pricing and membership plan | Adobe Stock

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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