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Adobe stock renewed even if unsubscribed

New Here ,
Aug 10, 2018 Aug 10, 2018

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Hi, my adobe stock subscription got renewed today event if I unsubscribed.

Please check and refund me.

G.

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Adobe Employee ,
Aug 10, 2018 Aug 10, 2018

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Hi there,

I apologize for the troubles that you've faced here.

I checked your account details and can see that you subscription is already cancelled and not active and you've been charged for the subscription on 10th August 2018.

Could you please let me know when did you cancel the subscription and did you cancel it through your account management page or with our support team?

Regards,

Sheena

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