Apologies for the delay in responding to your last message. I agree having transparent in the title and keywords is misleading. If you don't have Adobe Illustrator then there is no way that you will be able to download a transparent image. However JPEGs cannot be transparent whether the .ai file is transparent or not.
I have grante you replacement licenses for the files you have reported. Please delete these from any libraries and from your local system.
I am having the same exact issue. I also downloaded Adobe Illustrator in order to actually have transparent files and it still does not work. There's only 1 layer and it's impossible to delete the checkered background. Also extremely frustrated!
For your reference - and intel in case I'm missing something...
These licenses are completely useless to me if I cannot edit them...
243944003 is a jpeg and so it would not be transparent. However for the other asset you have a valid point and I've given you a replacement license for it. I'll send this to our content team to review.