Adobe Stock “Transparent Images” Not Transparent

[Jessica5C5C]

• I'm very frustrated with the Adobe stock, I think I must have misunderstood what I was getting.  You asked for a file # but if you try pretty much any of the string light "transparent" overlays, or any other type of  light or snow transparent image/overlays, you will see that none are transparent or easy to use.  I was able to purchase easy to use transparent overlays from Luxe photography and I would like to be rehimbursed by Adobe stock.  Offering transparent images should mean that the background is transparent.  I've since bought and paid for adobe Illustrator and spent many hours of frustration trying to make the Adobe stock transparent in order to work for my images.  I edit in PS.  I've now wasted time energy and money on both of these Adobe items that I will never use.  Please advise. 

[EvilBugQueen1]

@Jessica5C5C without the asset ID it is difficult to assist you with this issue.

[Jessica5C5C]

Here are some of the files I have tried. 

175395580

317111635

294829066

[EvilBugQueen1]

Hi @Jessica5C5C,

Apologies for the delay in responding to your last message. I agree having transparent in the title and keywords is misleading. If you don't have Adobe Illustrator then there is no way that you will be able to download a transparent image. However JPEGs cannot be transparent whether the .ai file is transparent or not.

I have grante you replacement licenses for the files you have reported. Please delete these from any libraries and from your local system.

[defaultqsrym8vj8974]

I am having the same exact issue.  I also downloaded Adobe Illustrator in order to actually have transparent files and it still does not work.  There's only 1 layer and it's impossible to delete the checkered background.  Also extremely frustrated!  

[defaultqsrym8vj8974]

For your reference - and intel in case I'm missing something...

409678400

243944003

These licenses are completely useless to me if I cannot edit them...

[EvilBugQueen1]

Hi @defaultqsrym8vj8974,

243944003 is a jpeg and so it would not be transparent. However for the other asset you have a valid point and I've given you a replacement license for it. I'll send this to our content team to review.