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Adobe Stock trial - free media files?

New Here ,
Jun 01, 2020 Jun 01, 2020

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When buying Premiere Pro I added the free trial of Adobe Stock.

 

I thought 10 free media files came wih the trialversion.

But got charged when wanting to download a media file.

 

I understand that there is no way to regret the download and get refunded?

 

Maria

 

 

 

 

 

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Account management, Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Nov 18, 2020 Nov 18, 2020
@communicationipc   Not all assets available on the Adobe Stock website are included in an Adobe Stock subscription. If you see a price instead of "1 license" then the item is not included in your subscription and you will be charged.

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Adobe Community Professional ,
Jun 01, 2020 Jun 01, 2020

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10 images are free, not more.

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Adobe Employee ,
Jun 01, 2020 Jun 01, 2020

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Hello,

Video and premium files are not part of the Adobe Stock subscription. For additional assistance please contact customer care: https://helpx.adobe.com/contact.html

 

EBQ

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New Here ,
Nov 18, 2020 Nov 18, 2020

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I have exactly the same problem... 

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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@communicationipc   Not all assets available on the Adobe Stock website are included in an Adobe Stock subscription. If you see a price instead of "1 license" then the item is not included in your subscription and you will be charged.

EBQ

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