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Adobe Stock Trial Membership Plan

New Here ,
Apr 10, 2020 Apr 10, 2020

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Hello:

 

I signed up for the trial for the 12 month plan. When I went back to download another graphic, I was asked to sign up again with credit card information. Would appreciate some help.

 

Thanks

 

Dave

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Adobe Employee ,
Apr 10, 2020 Apr 10, 2020

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Hi dchatte,

I looked up the email address you are using here on the forums and do not see any Adobe Stock subscriptions associated with this email address. Is it possible you used a different email address when you signed up?

EBQ

EBQ

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New Here ,
Apr 11, 2020 Apr 11, 2020

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Thank you for your response.

Please try <REMOVED BY MODERATOR>

I have attached a payment/plan confirmation I received from Adobe Stock.

Thanks

Dave

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Adobe Employee ,
Apr 13, 2020 Apr 13, 2020

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Hi Dave,

You have 8 license left in this month's quota under the email address you provided above. Not all assets are covered by a subscription. If you saw a message that you needed to the asset may not be part of our standard assets.

EBQ

EBQ

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