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Adobe stock trial

New Here ,
Apr 26, 2020 Apr 26, 2020

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Hey, 

I signed up for your Adobe stock trial a while back. I intended to cancel the subscription, and tried to do so before the trial was up, but something must have gone wrong.

I checked my bank account today and can see that I have been charged and that you have signed me up for a year long membership. I tried to contact your customer service chat for a refund and termination of the contract. The refund was denied, and no clear answer was given on whether I acutally had to continue the contract. 

 

Can you please check this up

Best regards

Pontus

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New Here ,
Apr 26, 2020 Apr 26, 2020

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I don't want to be an Adobe stock member. I tried to cancel for 2 months.
But unsuccessful What should I do?

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New Here ,
Apr 26, 2020 Apr 26, 2020

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Me too! It's not okay that they don't even give the option to cancel the subscription and keep the credits. That feels like some manipulation right there ... 

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Adobe Employee ,
Apr 27, 2020 Apr 27, 2020

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I see that you were able to contact customer care and your Adobe Stock subscription was successfully cancelled.

EBQ

EBQ

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Adobe Employee ,
Apr 27, 2020 Apr 27, 2020

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Hello Somphop,

Please review your subscription here: https://accounts.adobe.com You will not be able to cancel your subscription until your account is up to date.

EBQ

EBQ

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Adobe Employee ,
Apr 27, 2020 Apr 27, 2020

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Hi Pontus,

I'm sorry for the experience you had with our customer care team. I've asked someone to look into this on your behalf. Someone will be reaching out to you soon.

EBQ

EBQ

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