Adobe stock trial

[pontusb89725620]

Hey, 

I signed up for your Adobe stock trial a while back. I intended to cancel the subscription, and tried to do so before the trial was up, but something must have gone wrong.

I checked my bank account today and can see that I have been charged and that you have signed me up for a year long membership. I tried to contact your customer service chat for a refund and termination of the contract. The refund was denied, and no clear answer was given on whether I acutally had to continue the contract. 

Can you please check this up

Best regards

Pontus

[Somphop]

I don't want to be an Adobe stock member. I tried to cancel for 2 months.
But unsuccessful What should I do?

[Adrial79]

Me too! It's not okay that they don't even give the option to cancel the subscription and keep the credits. That feels like some manipulation right there ... 

[EvilBugQueen1]

I see that you were able to contact customer care and your Adobe Stock subscription was successfully cancelled.

EBQ

[EvilBugQueen1]

Hello Somphop,

Please review your subscription here: https://accounts.adobe.com You will not be able to cancel your subscription until your account is up to date.

EBQ

[EvilBugQueen1]

Hi Pontus,

I'm sorry for the experience you had with our customer care team. I've asked someone to look into this on your behalf. Someone will be reaching out to you soon.

EBQ