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Adobe Stock Troubles

Explorer ,
Feb 21, 2017 Feb 21, 2017

I see from some other posts here that folks are having a mite of trouble like I am - untangling from Adobe Stock.  I went through 4 hours of heck yesterday trying to undo my account, including interactions with PayPal representatives, and have still not resolved the problem - HOW DO I CANCEL ADOBE STOCK AFTER MY 10 "FREE" IMAGES"?

Adobe Systems, this seems like a problem that is directed to you, and that you need to solve on behalf of your user community.

Anyone else agree?

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correct answers 1 Correct answer

LEGEND , Feb 21, 2017 Feb 21, 2017

- Go to www.adobe.com and log in with your Adobe Id used for Adobe Stock

- Go to 'Manage Account'

Screen Shot 2017-02-21 at 9.34.59 PM.png

- Under 'Plans & Products' you will see your Adobe Stock Subscription

- Click on 'Manage Plan'

Screen Shot 2017-02-21 at 9.36.07 PM.png

- Click on 'Cancel plan'

Screen Shot 2017-02-21 at 9.38.31 PM.png

- Follow prompts ...... and done.

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LEGEND ,
Feb 21, 2017 Feb 21, 2017

- Go to www.adobe.com and log in with your Adobe Id used for Adobe Stock

- Go to 'Manage Account'

Screen Shot 2017-02-21 at 9.34.59 PM.png

- Under 'Plans & Products' you will see your Adobe Stock Subscription

- Click on 'Manage Plan'

Screen Shot 2017-02-21 at 9.36.07 PM.png

- Click on 'Cancel plan'

Screen Shot 2017-02-21 at 9.38.31 PM.png

- Follow prompts ...... and done.

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Adobe Employee ,
Feb 22, 2017 Feb 22, 2017

As the renewal payment had not processed successfully you may not have had the option to cancel your plan via account management.  I've done it for you as you were within the cancellation period.

Kind regards

Bev

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Explorer ,
Feb 22, 2017 Feb 22, 2017
LATEST

Thank you Bev!  I was getting nowhere with the folks on the phone.  Much appreciated.

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