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Adobe stock unauthorized subscription

New Here ,
May 18, 2018 May 18, 2018

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Unlike most people here, I have absolutely no idea why I'm receiving this unauthorized charge from adobe stock each month for $32.46.  I need a canceled subscription and refund ASAP.  Please assist.

W. Freeman

Message was edited by: Wille Freeman

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correct answers 2 Correct answers

Adobe Employee , May 21, 2018 May 21, 2018

Hi Willie,

Sorry to hear that.

I checked your account details under the Adobe ID shared in the forums and was unable to find any subscription or transaction details.

Please confirm if you have a different Adobe ID(in a private message), so that I can check and further assist you.

You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

Regards

Twarita

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Community Expert , Nov 17, 2022 Nov 17, 2022

Self cancel: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

If cancelling within the first 14 days of your subscription, you will get automatically refunded. Passed that date, you have an annual subscription of Adobe stock. Canellation will incure an early cancellationnfee of half of the remaining due.

 

If you haven't used the subscription, exceptionally, Adobe customer care may agree to cancel and refund without termination fee. But you need to contact Adobe custome

...

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Adobe Employee ,
May 21, 2018 May 21, 2018

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Hi Willie,

Sorry to hear that.

I checked your account details under the Adobe ID shared in the forums and was unable to find any subscription or transaction details.

Please confirm if you have a different Adobe ID(in a private message), so that I can check and further assist you.

You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

Regards

Twarita

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New Here ,
Nov 16, 2022 Nov 16, 2022

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I need help with this issue as well! Please let me know if you were able to have it removed and refunded! 

I've tried reaching out to customer service multiple times only to have the chat ended on or call ended while waiting to be transferred!

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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LATEST

Self cancel: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

If cancelling within the first 14 days of your subscription, you will get automatically refunded. Passed that date, you have an annual subscription of Adobe stock. Canellation will incure an early cancellationnfee of half of the remaining due.

 

If you haven't used the subscription, exceptionally, Adobe customer care may agree to cancel and refund without termination fee. But you need to contact Adobe customer care. If you have contacted customer care before on the same subject, use the case number to put the agent in the right context. There is no other way to get this done. But you may also try Twitter! 

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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