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Adobe Stock video file won't download but shows up in billing history

New Here ,
Jul 06, 2020 Jul 06, 2020

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I've tried purchasing an Adobe Stock video clip three different times (Video #322336952). It won't download for me (and does not appear in my Image License Library), but my billing history shows three invoices.

 

I'd like to access the video and have two of the three payments reimbursed since they are duplicate purchases of the same item.

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Account management, Licensing, Plans and purchase, Troubleshooting

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correct answers 1 Correct answer

New Here , Jul 07, 2020 Jul 07, 2020
Problem solved through the Customer Support chat function.

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New Here ,
Jul 07, 2020 Jul 07, 2020

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Problem solved through the Customer Support chat function.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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