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Adobe Stock wrong file type

New Here ,
Jun 14, 2021 Jun 14, 2021

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How do I report a file from Adobe Stock who was supposed to be a vector file and is not?

Just downloaded file #300189025 and it's not a vector-based! This is not the first time this happend and it feels like i've been riped-offfff....

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correct answers 2 Correct answers

Community Expert , Jun 17, 2021 Jun 17, 2021

Calling @EvilBugQueen1 ! The vector image is indeed a pixel image.

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Adobe Employee , Jun 17, 2021 Jun 17, 2021

Hi @valeriehorne,

I've confirmed the issue. It appears that the file only contains a jpg. I've granted a replacement license to your organization so you may choose another asset. Our content team will review the asset.

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Community Expert ,
Jun 17, 2021 Jun 17, 2021

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Calling @EvilBugQueen1 ! The vector image is indeed a pixel image.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 17, 2021 Jun 17, 2021

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Hi @valeriehorne,

I've confirmed the issue. It appears that the file only contains a jpg. I've granted a replacement license to your organization so you may choose another asset. Our content team will review the asset.

EBQ

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New Here ,
Mar 04, 2022 Mar 04, 2022

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I have the same problem.
Just downloaded file # 259377784 and it's not a vector-based!

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Adobe Employee ,
Mar 04, 2022 Mar 04, 2022

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@mediaweb I hate it when this happens! Thanks for bringing this to my attention. I have granted you a replacement license. Please choose a different file.

 

EBQ

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New Here ,
Mar 10, 2022 Mar 10, 2022

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Thank you and it's great that you deleted the file.

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New Here ,
Feb 23, 2023 Feb 23, 2023

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We also licensed a vector file containg just a jpeg image: #549375034

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