My plan won't reactive even though I've updated my payment information. It's been 24 hours, but I still get the message below. Please advise.
Sorry to hear that you are facing issues with Adobe Stock services.
I would suggest you to sign out from Adobe Stock, sign back in, and try to purchase the asset again. Also, try using a different browser and let us know if this solves your issue.
I did both, but still see the message below:
I apologize for the troubles that you've been facing here with the billing.
I checked your account here for the billing details and that's update with the card on file and we've charged the authorization charge for $1(on 31st of August, 2018) and it has been successful.
I would suggest you to Contact Customer Care to get the subscription reactivated.
Let me know if you face any troubles in reaching the support.
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