Adobe Stok trial cancellation problem

[Tantai29617890dxtw]

I canceled my Adobe Stock trial weeks before and even received an email confirming the cancellation, but I still got charged 1,143.83 Thai Baht, Why did this happend? ,and how do I fix this issue because I do not wish to continue using the Adobe Stock service.

[Abambo · Accepted solution]

I have no idea why that happened, but you need to contact Adobe customer service to check this out. As you have the confirmation e-mail, that should be easy going.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

[Tantai29617890dxtw]

Thank your for your reply, but it seems like I need to contact someone else...

[Abambo]

Do you have a Teams or Enterprise subscription? If that is so, an administrator of your subscription needs to contact Adobe customer care via the admin console (https://adminconsole.adobe.com/support).

[WendellaBee]

@Tantai29617890dxtw
I can see that you did cancel your Adobe Stock subscription on the 14th and after you were charged in your first month of your subscription. Let me confirm some things with our customer care team. Could you direct message me with the best way for customer care to reach out to you if they need to pleases?

[Tantai29617890dxtw]

The problem has not been solved and I still got charged...

[Abambo]

Did you contact Adobe customer care via the admin console?

Maybe @Liza5C0C can help?

[Liza5C0C]

Apologies for the inconvenience. I contacted customer care team regarding this case. 

[Liza5C0C · Accepted solution]

@Tantai29617890dxtw - Customer care reviewed your case and initiated a refund for the last 2 charges into the same mode of payment. The team were supposed to contact you and provide any additional details about the cancellation and refund. Please let me know if you have any questions.