Adobe Stock item #307558325 is listed as an AI/EPS file. After downloading, I attempt to open in Illustrator and receive pop-up messages that the background image is missing and the used font could not be found. I thought to try the "Open in App" option from the website, but a fully flattened image opens in Illustrator.
Is there a way to fix this or be refunded for the download?
Thank you for reporting the issue with this file. I've confirmed the issue and notified our content team. I've granted you a replacement license for the asset.
I appreciate it, thank you! For future reference, is there a preferred way to notify someone about issues with Stock files? This was the first instance I've run across with format problems.
Right now posting on the forums is the easiest way to report this. We don't currently have a more formal process.
Seems to be alot of cheating going on. 😞