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AI/EPS file incorrect formatting

New Here ,
Dec 12, 2019 Dec 12, 2019

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Adobe Stock item #307558325 is listed as an AI/EPS file. After downloading, I attempt to open in Illustrator and receive pop-up messages that the background image is missing and the used font could not be found. I thought to try the "Open in App" option from the website, but a fully flattened image opens in Illustrator.

 

Is there a way to fix this or be refunded for the download?

 

What the file should look like as a fully editable AI document. Instead opens as image when selecting "Open in App" option.What the file should look like as a fully editable AI document. Instead opens as image when selecting "Open in App" option.The font error message after opening. The background is gone.The font error message after opening. The background is gone.

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Adobe Employee ,
Dec 12, 2019 Dec 12, 2019

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Hi E.,

Thank you for reporting the issue with this file. I've confirmed the issue and notified our content team. I've granted you a replacement license for the asset.

EBQ

EBQ

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New Here ,
Dec 12, 2019 Dec 12, 2019

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I appreciate it, thank you! For future reference, is there a preferred way to notify someone about issues with Stock files? This was the first instance I've run across with format problems.

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Adobe Employee ,
Dec 12, 2019 Dec 12, 2019

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Hi E.,

Right now posting on the forums is the easiest way to report this. We don't currently have a more formal process.

EBQ

EBQ

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Contributor ,
Dec 13, 2019 Dec 13, 2019

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Seems to be alot of cheating going on. 😞

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