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AI vector file is too small when downloaded

New Here ,
Dec 11, 2019 Dec 11, 2019

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Hi,

 

I licenced and downloaded file #248026916. It is AI file, vector and according to preview it should be 10000x4000 px big, but when I open it in Illustrator it's tiny - 3x1,2 px. When I try to scale it, the text on file gets distorted what makes it completely useless.

 

I've seen that I'm not the only one with that kind of problem, but I didn't find any simple solution to this issue here and Adobe help center is not responding. Do anyone know what can I do about this? I will be grateful for any help.

Thanks,

Jakub

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