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All Adobe Stock Credits Disappeared!

Community Beginner ,
Oct 31, 2017 Oct 31, 2017

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Hi,

I purchased a monthly subscription to Adobe Stock and had accumulated over 50 credits, having only used 7. I had the subscription for a total of 6 months, the total cost of which was £216.

On cancelling my subscription to Adobe Stock, my credits remained there, as expected. But on logging back in a couple of week later, all the credits had disappeared. I received no notice whatsoever that the credits would expire (if that is the reason for them vanishing).

I chose Adobe Stock because I checked in detail whether credits would be lost on subscription cancellation. At the time, I found no information within the registration process or within the Adobe website. I chose Adobe over it's competitors such as Shutter Stock (which I used previously) specifically because I saw that credits would remain after cancellation.

Now I am unable to contact Adobe Stock as there is no contact or email to contact them. If there was any notice in regards to the removal of credits then it was not clear.

I am appalled with the service and lack of information regarding this matter and the only option Adobe have given me in relation to this is to post on this forum.

I hope someone from Adobe can explain this predicament.

Regards,

Mustafa

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correct answers 1 Correct answer

Adobe Employee , Nov 02, 2017 Nov 02, 2017

Hi Mustafa,

If you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
May 21, 2019 May 21, 2019

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I too lost a lot of credits.  When I contacted support the resolution was too bad, your subscription ended.  I am going elsewhere for my assets now.

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Community Expert ,
May 21, 2019 May 21, 2019

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Please be sure to read the conditions. It’s the same with other providers...

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 19, 2020 Aug 19, 2020

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Load of dog sh*t from adobe. lost $500 worth of credits and that's ok in thier eyes with no support from CS other than 'sorry too bad'. Really, just not cool man. Never subscribing to this robbery of a service ever again.

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Adobe Employee ,
Aug 20, 2020 Aug 20, 2020

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You have 10 asset subscription which has a cap of 120 assets a year. There was an issue where some users were granted more than should have been and the issue was fixed.

EBQ

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