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'An Error has Occurred' when trying to licence footage

New Here ,
Jun 26, 2018 Jun 26, 2018

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Hi,

Last night I started the process of licencing and downloading 34 videos.  27 went fine, but now if I try and licence either within Premiere, or direct on the Adobe Stock website I just get 'an error has occurred' - nothing more.  Payment details are all fine, I have logged out, logged back in again, but I am simply unable to download any new stock video.  Any ideas? Deadline to deliver video today...

Thanks

Craig

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Adobe Employee , Jul 02, 2018 Jul 02, 2018
Craig,The issue which was detected in your account has been taken care off and resolved.I would suggest you to place a new order again using your first name initial and full last name for card holder's name.Feel free to update this thread if you have any additional questions.Regards,Twarita

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Adobe Employee ,
Jun 26, 2018 Jun 26, 2018

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Hi Craig,

We apologize for the inconvenience caused to you.

Please try using a different browser and clear your browser cache and delete your Internet history.

and then try to download the videos again.

If you still face troubles, feel free to update this thread.

Regards,

Twarita

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New Here ,
Jun 26, 2018 Jun 26, 2018

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Tried that earlier no luck. Doesn’t work across multiple machines / different browsers / clearing caches / logging out back in again.  Simply no one on our adobe team accoumy can purchase stock when we have been for months.  Had to go to another stock site to complete a project today.

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Adobe Employee ,
Jun 26, 2018 Jun 26, 2018

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Craig,

Kindly allow me some time, I am getting this checked for you. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Jul 02, 2018 Jul 02, 2018

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Craig,

The issue which was detected in your account has been taken care off and resolved.

I would suggest you to place a new order again using your first name initial and full last name for card holder's name.

Feel free to update this thread if you have any additional questions.

Regards,

Twarita

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New Here ,
Jul 02, 2018 Jul 02, 2018

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Thats great thank you

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Adobe Employee ,
Jul 02, 2018 Jul 02, 2018

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You are welcome!

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New Here ,
Feb 02, 2020 Feb 02, 2020

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I too am currently experienceing this issue every video i click to dlownload just says an error has occured and to try again. 

 

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Adobe Employee ,
Feb 03, 2020 Feb 03, 2020

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Hi cadozier,

I attempted to review your records but I don't see anything under the email address you are using here on the forums. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

 

EBQ

EBQ

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