Archivo de video no descarga con la calidad de Alta definición

[baboothbcn]

Tengo un problema con el video que he acabado de comprar por 63,99 €, ARCHIVO N.°:  228029379 pone que es Alta definición 1520 x 1080 px (63,99 € con licencia) y cuando lo descargo solo tiene 1014 × 720px. Lo he descargado diversas veces intentando tener la calidad correcta.

NÚMERO DE PEDIDO
20 de mayo de 2019	Adobe Stock: Bajo demanda	63,99 €	ADB061591018ES

[WendellaBee]

Hello B. B.,

Thank you for reporting this. We are looking into this issue and will reply with more information soon.

EBQ

[WendellaBee · Accepted solution]

Hi B.B.,

Because the dimensions were not as you expected (or what we displayed), a member of our customer care team will reach out to you assist you in receiving a refund. Please let me know if you require further assistance. I will work with our engineering team to resolve this discrepancy in general.

EBQ

[baboothbcn]

Hi,

I'm still waiting to resolve this case.

Looking forward to hearing from you,

Laura Lins

BA Booth - Life's a picture!

<REMOVED BY MODERATOR>

[WendellaBee]

Hi B. B.,

Apologies for the delays. I looked up your account using the Adobe ID that you use on the forums and it appears the credit pack order was cancelled on the 21st of May. I've requested that my customer care contact confirm. I should have an update for you early next week.

EBQ

[WendellaBee]

Hi B. B.,

My customer care contact has confirmed that refunds have been issued. Refunds can take seven to ten business days process. If you do not see the refund by the end of next week please let us know.

EBQ