Ask a refund for purchased images on Adobe Stock

[pierref67362225]

Dear, 

I've recently purchased 4 images including devices green screen area. Qualities are not as expected to insert my custom screens into the devices (phones or computers).  Can I ask for a refund? 

Best,

[EvilBugQueen1]

Please provide the asset IDs of the images that aren't meeting your expectations.

[pierref67362225]

Thanks EvilbugQueen1 for your prompt reply!

The following 4 images: 

- #364161208

- #364161215

- #364161232

- #364161088

Best,

[EvilBugQueen1]

@pierref67362225 

Could you please explain the quality issue? I want to pass this on to our content team for review but need some specifics.

[pierref67362225]

Closer, the green screen color ligth is reflecting on the devices shape. Instead of theses images, I would like to swape to another set on Adobe Stock. Thanks in advance for your understanding 

[EvilBugQueen1]

You stated there was an issue with the quality of the image. I don't understand what the issue is here. If there is a quality issue with the images I'm happy to grant you a replacement license.