At which point did I subscribe to Stock?

[jean-louise38798390]

My bank just called me as they detected potentially fraudulent activity on my account.

This was unrelated to Adobe, but during the check they mentioned all recent transactions, including a debit from Adobe Stock on my CC.

I am really puzzled. I would have never been informed about this if it was not for my bank calling me. I only used 9 of the 10 free "try out" pictures and now it looks like I am trapped in some monthly plan?

Being a translator by trade, I have no interest whatsoever in having an annual plan and would have certainly a not agreed knowingly to being included into one. I do not remember allowing Adobe to bill me, nor entering into an agreement – or even  giving Adobe my card details (but in all honesty I may have done to access the free trial).

I am happy for Adobe to keep my £19.99 for the 9 images I actually used (which is fair), but can someone at Adobe please get in touch to tell me how to stop this?

Thank you

[Brad Lawryk]

Yes, you subscribed when you signed up for the 10 free images. You sign up for a subscription in which you get the first month (10 licenses) free. You can cancel anytime in the first month to unsubscribe from the subscription.

[twaritar3263062 · Accepted solution]

Hi Jean,

In addition to Brad's response, I understand that you signed up for the Adobe Stock 10 assets plan, meant 1st month free, then $29.99 per month which is an annual commitment. In order to avoid the annual commitment and also to get a full refund, you need to cancel within the first 14 days( which is the trial period).

Also, you can now self-cancel your Stock membership, please see: Cancel your Adobe Stock membership but there will be a termination fee. Kindly go through the Legal subscription terms | Adobe for more details.

Please contact support Support FAQ: How can I contact Adobe for support? for more details.

Regards,

Twarita

[jean-louise38798390]

Just unsubscribed. Thanks for the pointers,Twarita

I found the Adobe site inanely complicated to navigate.

I have to say that a reminder of the end of the free trial period would not have gone amiss.

Thanks for your help and pointers.

JL