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Ayuda!! No se como cancelar la versión de prueba de stock sin cancelar mi cuenta de adobe

New Here ,
Aug 30, 2021 Aug 30, 2021

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ayuda!!!! help me please!!!

HOLA NO SE COMO CANCELAR LA SUSCRIPCIÓN A LAS 10 IMAGENES GRATIS QUE HICE, NO ENCUENTRO POR NINGUN LADO DONDE CANCELARLO. NO QUIERO CANCELAR MI PLAN SOLO LA SUSCRIPCIÓN AL ADOBE STOCK. ME URGE POR FAVOR. AYUDA!!!

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Account management

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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To cancel your stock membership:  Cancel your Adobe Stock membership

 

If you have problems cancelling, you should contact Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Lo he intentado muchas veces y siempre me lleva a cambiar el plan, o a eliminar toda mi cuenta de adobe creative. No quiero perder mi bono de estudiante ... ayuda por favor! Se me hace dificil pagar otro plan .

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi @Kattia5E08,

Do you see an Adobe Stock subscription in https://account.adobe.com, separate from the Creative Cloud subscription? These are separate. Can you share a screenshot of what you are seeing in Account Management, please?  

EBQ

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Hola gracias por la respuesta.  Acá dejo una captura de pantalla.

Screenshot_20210831-070342.jpg

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi @Kattia5E08,

There is a button on the lower right of that particular screen that would allow you to confirm. It appears account management may not be optimized for your mobile device. You may have a better experience on a different browser or maybe landscape view?

I can have a customer care agent contact you if you could privately message me with your preferred method of contact. Please do not post your personal information on the forum, send it to me privately.

 

 

EBQ

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