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Bad Quality Control for Adobe Stock

New Here ,
Jun 27, 2018 Jun 27, 2018

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I have a complaint about your Adobe Stock available through my company's creative suite. I had downloaded the attached vector graphic for a 4th of July marketing campaign. There was found a serious typo "Indepence Day" instead for Independence Day on File #: 162518143. This was unfortunately recognized after the launch of the campaign and as you can expect was humiliating.

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Adobe Employee , Jun 27, 2018 Jun 27, 2018
Hi Amberlee,We apologize for the inconvenience caused to you.I have downloaded the image at my end and I agree that there is a typo error in this file (162518143). I will be going ahead and reporting this image to the product team so that they can get this error corrected.Meanwhile, I have added 1 image license to your account so that you can use it against a different image.Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Jun 27, 2018 Jun 27, 2018

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Hi Amberlee,

We apologize for the inconvenience caused to you.

I have downloaded the image at my end and I agree that there is a typo error in this file (162518143). I will be going ahead and reporting this image to the product team so that they can get this error corrected.

Meanwhile, I have added 1 image license to your account so that you can use it against a different image.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jun 28, 2018 Jun 28, 2018

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Thank you.

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Adobe Employee ,
Jun 28, 2018 Jun 28, 2018

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You are welcome!

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