I downloaded over a hundred items today (just on time to end my Stock subscription tomorrow, without losing my rights to these already paid-for assets), but at least 2 items are of bad quality and can't be used. How can I get a refund (= credit for 2 new assets)?
1. First image has a different colour in the download (too dull to use) than in its preview (vibrant orange)
2. Second image has a typo ("Servey" instead of "Survey")
I can only check the rest of the items (e.g. Illustrator and Photoshop files) on Sunday. Adobe should have done all quality checks before making assets available.
Can you please confirm that there's no time-limit for refund requests when there are issues?
[Moderator moved this from Stock Contributors which is for contributor questions to Stock which is for customer questions.]
Did you not notice the typo BEFORE you licensed the image?
Is the text on an editable text layer? If yes, you can probably correct it yourself.
For other conerns, please reach out to Adobe support. Click the Chat icon in lower right corner to speak with an agent.
Hope that helps.
Many thanks, Carin
1. I don't work for Adobe. This is mainly a user-to-user community.
2. Fellow users cannot issue vouchers, credits, refunds, etc... Sorry.
3. As I said above, you must contact Adobe directly.
1. Your title "Adobe Community Professional" made me think you were an Adobe professional. Sorry. So silly of me.
2. Before posting (on the Stock forum) I had read replies there from Adobe employees to other complainers, solving issues, which made me assume my issues could be solved likewise. Sorry. Again silly.
3. In the end I contacted Adobe via the chat and they said they had solved my issues. I haven't been able to check that yet but hope I never have to spend energy on this again.
Best wishes, Carin
You're not going to be able to get a refund for anything after your subscription is cancelled...
Indeed, what would be refunded? If you have an active subscription and a complaint about an image is accepted, you get the credit back (not money). But with no subscription, there is nowhere to put that credit, it just becomes, in effect, an unused credit at the end of the subscription. At least, that's my guess.