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Beware Adobe stock scam almost 200 euros to cancel!!!!!!

New Here ,
Dec 14, 2021 Dec 14, 2021

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So I have to pay 1 793,75 SEK (about 175 Euros) for cancelling a thing I never wanted either used. I just wanted the photo plan (software, PS mostly).

The first bill was way more (35+10 euros) than the 10 euros/month, so I wanted to cancel it as I dont use it much.

My mistake was I choosed yearly. Im Okay to pay the 500 sek (50 euros) penalty for cancelling the photo plan but then I realize I "have" a stock plan also (that was the 35 euros difference in price) and it´s almost 200 euros to cancel it. 

 

What kind of shady-scam practice is this???? 

When are goverments stopping this kind of scams!!!!????

 

 

 

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Adobe Community Professional ,
Dec 15, 2021 Dec 15, 2021

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Hi @Svensk Smith,

I'm sorry for your situation, but I need to correct some of your claims:

  • You took a Photography plan and a stock plan (you need actively to check a box to get it, so you selected that).Abambo_2-1639565568579.png

     

  • The Photography plan is ± €10 depending on VAT.
     

     

  • The Stock plan is €35.

  • It is called annual plan, paid monthly.
  • The cancellation terms are clearly shown in the terms and conditions that you have accepted at the moment you place your order.
    Abambo_3-1639566148296.pngAbambo_4-1639566395533.png

It's difficult to sustain your claims of scam. The €35 are clearly shown. The terms and conditions where one click away. I recommend next time to read the terms and conditions before taking a subscription.

 

All this said, I recommend that you contact Adobe customer care. If, as you said, you did not use the stock service, I'm sure that Customer care can offer a solution that is acceptable for you.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

 

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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