• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
Locked
1

Beware of Subscription Scam from Adobe!!!

New Here ,
Feb 12, 2020 Feb 12, 2020

Copy link to clipboard

Copied

Hi! I bougth a supscription for 19.99$ per month in 2015 yr. The next year my credit card was charged for $32.84 and than - 54$ and 58$ Every year the price is going up!  I never gave my consent for it to auto renew into another annual plan. I have never received a renewal email  with all the renewal price details. The last email I have received from Adobe dated 03/19/2015.  In total I have been charged over $2,000 for Photoshop programm (home use). Beware of their subscriptions and annual contract and know what you are getting into. 

TOPICS
Plans and purchase

Views

1.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 13, 2020 Feb 13, 2020

Copy link to clipboard

Copied

My guess: Looks like you subscribed to all apps, not just Photoshop. You got the special 1 year offer, which then rose to the normal student price. Then, you failed to confirm you were still a student so next year it went up to full consumer price. I get several emails a day from Adobe, check your spam blocker. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 14, 2020 Feb 14, 2020

Copy link to clipboard

Copied

Thanks! I check my Spam folder every week. When the payment was failed, Adobe's email was delivered without a problem. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 08, 2020 Aug 08, 2020

Copy link to clipboard

Copied

They also don't allow canceling automatic renewal of yearly plans which is WRONG.
They make you purchase a product ahead with no way to cancel except in the 30 days of purchase.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 10, 2020 Aug 10, 2020

Copy link to clipboard

Copied

This is incorrect. You have several options. If you choose a month-to-month plan you can cancel at any time. If you choose an annual plan you can cancel within 30 days of purchase. With an annual subscription you agree to pay for the subscription for one year. It is spelled out on https://stock.adobe.com/plans and in the terms and conditions that you agreed to when you created your subscription.

 

You can manage your subscriptions from https://account.adobe.com  and if you require additional assistance you reach out to our customer care team: https://helpx.adobe.com/contact.html

EBQ

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 11, 2020 Aug 11, 2020

Copy link to clipboard

Copied

Sorry, but the link given for subscriptions (https://stock.adobe.com/plans) is for stock.
What is the link for subscriptions?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 11, 2020 Aug 11, 2020

Copy link to clipboard

Copied

LATEST

You posted your comments to the Adobe Stock forum.

EBQ

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started