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Billed for Adobe Stock but not showing on my account

New Here ,
Jul 31, 2018 Jul 31, 2018

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My credit card is being charged $31.49 per month for Adobe Stock but it shows no reciepts on my acount?  Please explain or contact me - <REMOVED BY MODERATOR>

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Adobe Employee , Jul 31, 2018 Jul 31, 2018
Hi Scott,I apologize for the troubles that you're facing here.I checked your account and it seems that the Adobe Stock subscription is cancelled and is inactive and the charges that you're seeing were for the monthly Stock charges which have been credit back to your account successfully.For the invoices, please see Managing your Membership FAQ: How do I print a payment receipt or invoice Let me know if you're still unable to get the receipts.Regards,Sheena

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Adobe Employee ,
Jul 31, 2018 Jul 31, 2018

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Hi Scott,

I apologize for the troubles that you're facing here.

I checked your account and it seems that the Adobe Stock subscription is cancelled and is inactive and the charges that you're seeing were for the monthly Stock charges which have been credit back to your account successfully.

For the invoices, please see Managing your Membership FAQ: How do I print a payment receipt or invoice

Let me know if you're still unable to get the receipts.

Regards,

Sheena

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New Here ,
Nov 15, 2018 Nov 15, 2018

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Hi Sheena.

I see my Adobe Creative Plan invoices but I don't see the Adobe Stock invoice.

Can you please help me?

Thank you.

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Adobe Employee ,
Nov 15, 2018 Nov 15, 2018

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Hello A.R.,

Using the Adobe ID you are using to access the forums I see that you only have a Creative Cloud subscription. You do not have an Adobe Stock subscription. I do see however that you migrated from Fotolia earlier this summer.  What is it that you need assistance with exactly?

EBQ

EBQ

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