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Bought an image by mistake

Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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Hello! My network was very bad and stock.adobe.com freezed and when it came back to normal, I had a message saying I had bought an image and I could download it. So I refused to download it, but the image was already bought. Is there a possibility to cancel it? Thank you very much!

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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There is no possibility to cancel, but if you post the asset ID here, @Vani_100 will be able to help you out with a replacement credit.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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Thank you for you quick and helpul reply! The asset ID is #444713087.

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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Hello @Vani_100, I have bought the Adobe Stock asset #444713087 by mistake. My network was very bad and stock.adobe.com freezed and when it came back to normal, I had a message saying I had bought an image and I could download it. So I refused to download it, but the image was already bought. Is there a possibility to cancel it? Thank you very much!

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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You could also ask Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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Thank you for your reply. I think all this is lost energy. There is no real Adobe support. The chat bot only answers to very simple/basic questions. But that's okay, it's only a bot. I'm an Adobe client since almost four years. I pay 80 euros a month for Adobe Stock and the Creative Cloud, but there is not a single human being working for Adobe that can help me out. 

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Type "agent" to get a human replying.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 04, 2023 Jan 04, 2023

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Hello gaelle15D5

 I have verified that you have licensed asset  #444713087  and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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