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Bought the wrong images in Adobe Stock.... Is there any solution?

Explorer ,
Apr 25, 2022 Apr 25, 2022

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Hello

I am new to Adobe Stock, and my client asked me to download 2 images, but I downloaded the wrong ones. Id there a way to unlicence them? Thank you!

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Download , Licensing

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Community Expert ,
Apr 25, 2022 Apr 25, 2022

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There is no way to unlicence. Contact Adobe customer care for this: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Apr 25, 2022 Apr 25, 2022

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I tried the chat, and it never understood me. I guess I'll try the number. 

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Community Expert ,
Apr 25, 2022 Apr 25, 2022

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@Vani_100, could you help?

 

@artsurmesure 

What are the asset numbers?

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Apr 27, 2022 Apr 27, 2022

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Hello Abambo, the asset is #330745286 

Finally the other one is ok. 

Kind regards,

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Community Expert ,
Apr 27, 2022 Apr 27, 2022

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I suggest you try again chat. If the agent does not understand your request, ask friendly to speak to a supervisor.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Apr 25, 2022 Apr 25, 2022

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Thanks for replying!

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Community Expert ,
Apr 27, 2022 Apr 27, 2022

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@Vani_100 

ABAMBO | Hard- and Software Engineer | Photographer

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