Bought wrong image from Adobe Stock

New Here ,
Jul 14, 2021 Jul 14, 2021

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Hello,

 

Unfortunately, we bought a wrong picture by mistake: #226506301

 

Is there any way to reverse this purchase or return the licence?

 

Sorry for the inconvenience.

 

Many greetings from Germany

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Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jul 15, 2021 Jul 15, 2021

Hello defaultzmp8k82iva9m,

I have verified that you have licensed asset #226506301  and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Hello, it would be great, if you could help us. Many greetings from Germany

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Adobe Employee ,
Jul 15, 2021 Jul 15, 2021

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Hello defaultzmp8k82iva9m,

I have verified that you have licensed asset #226506301  and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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Hello

The chatbot is bringing me here. I did the same mistake. Downloaded the wrong asset. What do I do? 
Thank you! 

 

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New Here ,
Jul 26, 2022 Jul 26, 2022

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I was on chat and directed here. I downloaded the incorrect image and need to credit it back. I am not the account owner, just an employee. Here's the information: AdobeStock_462077964_Editorial_Use_Only.jpeg

 

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hi @Khilton,

Did you receive a transcription of your chat? Would you be able to send it to me please? You can direct message me and paste in the chat transcript.

This is a user forum monitored by members of the Adobe Stock team and my expectation would be that you would have been connected to customer care so I'm looking for what happened within your chat, as that would have been the quickest way to resolve this for you.

 

That being said, I see that you have an Adobe Stock subscription and I've granted you a replacement license.

EBQ

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