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Bought wrong image

New Here ,
Feb 08, 2019 Feb 08, 2019

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I have a problem, my client sent me a link to the image I should buy, I bought it and downloaded. It turned out that the link they sent me was copied from another image and they claim that it re-directs to the wrong image (that I bought).

The link was Beauty Woman Portrait with clean skin. Professional Makeup for Brunette. Beautiful Fashion Model Gir...

It was supposed to go to the image #198220168 but instead it leads to the image #195313233 that I bought.

So, in short, is there any way we can switch the images? Please help.

Ewa

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correct answers 1 Correct answer

Adobe Employee , Feb 11, 2019 Feb 11, 2019
Hi Ewa,Sorry to hear that.Since you have bought a wrong image I have added 1 image credit to your account so that you can use it against a different asset.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Community Professional ,
Feb 08, 2019 Feb 08, 2019

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Hi Ewa,

There is no possibility to "return" or "switch" images, but I'm persuaded that the friendly Adobe staff (twaritar3263062​, Sheena Kaul​ or Beverley Gray​) will help you with an image credit.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Hi Ewa,

Sorry to hear that.

Since you have bought a wrong image I have added 1 image credit to your account so that you can use it against a different asset.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jul 20, 2020 Jul 20, 2020

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Hi,

I just double clicked on a movie that was 4K and the payment went through . I only wanted HD. I bought the HD straight after. I will not use the 4K as it's too large for my needs. Please help

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

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