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( bug ? ) Can't buy any videos or pack on adobe stock

New Here ,
Nov 23, 2021 Nov 23, 2021

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Hello - this 23 november 2021 - I would buy 3 videos on adobe stock...and I can't do it.... When I push the button ' buy' I have an error message on the top ( see the picture on link).
I have this when I would buy a video directly, or when I buy a pack ( 40 token).

I use Safari and Chrome..Windows and Mac .... but nothing happend....

It's my account issue or the website ?
Thanks

TOPICS
Plans and purchase, Troubleshooting

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correct answers 1 Correct answer

New Here , Dec 01, 2021 Dec 01, 2021
Hi .... yes, sorry no time with full time job.... and yes problem resolve.... I have a contact with phone the first dday and via email...... And this morning .. I can buy credit pack...enfin !!!!!  Just one week for buying 3 videos .... not user friendly  bad experience with adobe stock ..sorry. Hope never again.

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Adobe Community Professional ,
Nov 23, 2021 Nov 23, 2021

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Sorry about that, but did you try to contact customer care? Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Nov 30, 2021 Nov 30, 2021

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Hi @Big Mc,

My apologies, I can see that you have attempted to contact customer care but it does not appear that the agent fully understood your issue. I have reached out to my contact on the customer care team to look into this issue further. Can you please message me, don't post it on the forums as this is a public site, your phone number and/or email address where my contact can reach you?

I can see that you provided a phone number in your recent case. I will ask my contact to contact you via that number.

 

 

EBQ

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New Here ,
Dec 01, 2021 Dec 01, 2021

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Hi .... yes, sorry no time with full time job....
and yes problem resolve.... I have a contact with phone the first dday and via email......
And this morning .. I can buy credit pack...enfin !!!!! 
Just one week for buying 3 videos .... not user friendly 😉 bad experience with adobe stock ..sorry.

Hope never again.

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Glad to hear that this is resolved.

EBQ

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