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Hi all,
Up until yesterday, I was able to purchase videos a la carte. Today, I am no longer able to. I can't change my Stock in perpetuity purchase information (account info says plan has expired).
What do I need to do if I just want to use one video? Am I required to pay a monthly fee or buy credits now, or is there still a way to just buy an image as you need it?
Jim,
Can you please replace the order and check if you are getting the same error now?
Regards,
Twarita
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Hi Jim,
Sorry to hear that.
There seems to be an issue with your account and that is the reason you are unable to purchase a video. Let me get this checked from the product team. I will update this thread once I hear from them.
Regards,
Twarita
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Jim,
Can you please replace the order and check if you are getting the same error now?
Regards,
Twarita
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Thanks - it’s working.
Jim
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You are welcome!