Can i buy just one video?

New Here ,
Nov 15, 2018 Nov 15, 2018

Copy link to clipboard

Copied

Hi all,

Up until yesterday, I was able to purchase videos a la carte.  Today, I am no longer able to.  I can't change my Stock in perpetuity purchase information (account info says plan has expired).

What do I need to do if I just want to use one video?  Am I required to pay a monthly fee or buy credits now, or is there still a way to just buy an image as you need it?

Views

133

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 16, 2018 Nov 16, 2018
Jim,Can you please replace the order and check if you are getting the same error now?Regards,Twarita

Likes

Translate

Translate
Adobe Employee ,
Nov 16, 2018 Nov 16, 2018

Copy link to clipboard

Copied

Hi Jim,

Sorry to hear that.

There seems to be an issue with your account and that is the reason you are unable to purchase a video. Let me get this checked from the product team. I will update this thread once I hear from them.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 16, 2018 Nov 16, 2018

Copy link to clipboard

Copied

Jim,

Can you please replace the order and check if you are getting the same error now?

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 16, 2018 Nov 16, 2018

Copy link to clipboard

Copied

Thanks - it’s working.

Jim

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 16, 2018 Nov 16, 2018

Copy link to clipboard

Copied

LATEST

You are welcome!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started