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Can I get a credit back after accidently licensing an image

New Here ,
Feb 09, 2024 Feb 09, 2024

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Hi, I was trying to see how the licensing worked for Adobe stock images, and I accidently licenced one photo for a credit. I didn't want to, I don't want to license images, I'm mainly looking for videos. When I clicked license on videos there was more information, but when I clicked it on the image it just spent the credit with no warning. Is there a way to get a refund? Get this credit back? Thank you.

 

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Community Expert ,
Feb 10, 2024 Feb 10, 2024

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Was it a video? then you got asked a confirmation and you accepted that. Check with Adobe customer service, if they are willing to refund you the credits. If it was only an image with a standard licence, post the asset ID here. 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Feb 10, 2024 Feb 10, 2024

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Yeah, it was only an image with a standard license. #104787586

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