We purchased some stock video, but now the client don't want it. I have no idea if it is possible to return/cancel the purchased footage, and get the money back. The thing is we downloaded the footage already. Please help we don't know what to do
I see you have an Adobe account under the same ID as with forums.
On-demand purchases are non-refundable.
You may reach out to our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Feel free to update this thread in case of any additional questions.