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Can I unlicense an accidental stock image license?

New Here ,
Feb 20, 2023 Feb 20, 2023

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I mistakenly licensed an image that I didn't intend to. The image is 343969576, and I had selected the 48-credit option before accidentally clicking the license button. That's a lot of credits, so I'm really hoping that there's a way to fix my mistake. 

Any advice or help anyone can offer will be much appreciated! 

Thank you

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Community Expert ,
Feb 20, 2023 Feb 20, 2023

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No you can't unlicence. And indeed, you can't claim accidental licencing, as you got asked for a confirmation. 

 

You can always try to contact Adobe customer care to check if they can do something for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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